1. Introduction
Pi Health (π) is committed to protecting the privacy and security of your data. This Privacy Policy explains how we collect, use, store, and protect information when you use our healthcare management applications ("the Apps"), whether on web, desktop, or as a PWA. For information about our pricing and free tier, please see our Terms of Service.
2. What Information We Collect
- Doctor/Clinic Information: We collect information necessary for account creation and app functionality, such as name, contact details, clinic locations, and professional credentials. This information helps us provide personalized features and targeted, relevant ads.
- Patient Data: Patient records, including demographics, medical history, vitals, consultation notes, prescriptions, and lab/radiology results, are stored securely in our system. Each clinic/doctor has a separate, private database ("per-tenant"), ensuring your data is not shared across organizations.
- Usage Data & Ads: We may collect non-identifiable usage data to improve the app and serve geo-targeted, contextual ads. No third-party analytics are used at this time.
3. How We Use Your Information
- To provide and improve core clinical workflows and app features.
- To deliver contextual, geo-targeted ads and affiliate promotions within the app and on printed materials.
- To ensure security, compliance, and support.
- To communicate important updates about the app.
4. Data Storage & Security
Pi Health offers different data storage options depending on your subscription tier:
Free Tier (Local-Only Storage)
- Data is stored locally on your device and is not backed up to cloud services.
- All local data is encrypted using device-level encryption standards.
- You are responsible for backing up your data. Data loss may occur if your device is lost, damaged, or data is deleted.
- No data is transmitted to our servers except for app updates and (where applicable) ad serving.
Premium Tier (Cloud Backup)
- All data is encrypted in transit and at rest, following HIPAA-equivalent standards.
- Patient and clinic data is stored in a private, per-tenant database on secure cloud infrastructure. Only authorized users (doctors/clinic staff) can access their own data.
- Offline data is cached locally and securely synced when online, ensuring data availability across devices and locations.
- Automatic backups protect against data loss and enable recovery in case of device issues.
5. Data Sharing & Disclosure
- We do not sell or share patient data with third parties.
- For free tier users with local-only storage, no patient data is transmitted to our servers, ensuring complete privacy.
- For premium tier users, data may be used internally for analytics and ad targeting, but only in a non-identifiable, aggregated form.
- Free tier applications may display contextual ads. Ad networks may collect non-identifiable usage data for ad targeting, but this does not include patient information.
- We may disclose information if required by law or to comply with healthcare regulations.
6. User Rights & Choices
- Doctors/clinics can access, update, or delete their data via the app or by contacting support.
- For free tier users, you have full control over local data and can delete it at any time by uninstalling the app or clearing app data.
- For premium tier users, you can request data deletion or export your data at any time through the app or by contacting support.
- You may opt out of ads where such controls are provided, or upgrade to premium for an ad-free experience (where available).
- Localization and language preferences are supported.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated within the app.
8. Contact Us
For questions, support, or data deletion requests, please contact us through our website or in-app support channels.